The Winnetka-Northfield Public Library District (“The District”) offers home delivery service to cardholders in good standing who are unable to get to District facilities due to a short or long-term illness, caregiver responsibilities, or a lack of transportation.
Home delivery is provided by appointment during normal operating hours at no additional cost to qualifying patrons. Delivery can be scheduled up to four times per month, based on staff availability, and the District’s Circulation and Patron Conduct policies apply to homebound patrons when staff are present.
District staff are permitted to enter patron homes to drop off and pick up library materials provided the following conditions are met:
- Pets are confined (except for trained service animals)
- Conditions in the home are safe and sanitary
- Patrons adhere to the District’s Patron Conduct Policy
District staff may decline to enter patron homes if the above conditions aren’t met or if any other conditions exist that make staff question their personal safety. In the event the requesting patron isn’t home at the scheduled appointment time, staff will return to the library with the patron’s materials and the patron will need to call to set up a new appointment.
The District’s Executive Director (“The Director”) reserves the right to suspend and/or terminate home delivery privileges for up to a year for patrons failing to follow District policies. In the event of a suspension or termination of privileges, the Director will notify the patron, who may appeal the decision, in writing, to the District’s Board of Trustees (“The Board”). A hearing will be held at the next regularly scheduled Board meeting, and the decision of the Board is final.